Shipping Guide

Shipping Costs

Most of our products are delivered free of charge, and some products require you to pay for shipping, as shown in the sales page.

Shipping Locations

1. We ship to the whole US except Alaska, Guam, Hawaii, Puerto Rico.

2. We don't ship to FPO, APO, and PO Box addresses.

Shipping Methods

All orders are shipped out via UPS or USPS.


Delivery Time

The items will be shipped out within 24 hours during working days after we receive your payment, which means our carrier will pick up the items within 24 hours.

The fulfillment of the delivery will take 3 to 10 days affected by the distance and the carrier's operational efficiency. Your patience will be highly appreciated when expecting the items.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. Thank you in advance for your understanding. If the item is damaged in transit, please contact us at service@giantexer.com within 3 business days, we will exert great effort to resolve this.

Orders Tracking

You will receive an automatically generated e-mail including the carrier's information and a tracking number as soon as the item has been dispatched. You can track your item on the carrier's official website.

Note

1. Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost in case that you don't like the item after you buy it or you place a wrong order.

3.The item that weights less than 150lbs will be dispatched by UPS and for those more than 150lbs, we will use Truck shipment.

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