contact-us

1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

[profiler]
Memory usage: real: 24117248, emalloc: 23895208,22.79M
Code ProfilerTimeCntEmallocRealMem
mage0.9854100
mage::app::init::system_config0.0018180,896262,144
CORE::create_object_of::Mage_Core_Model_Cache0.00631530,008786,432
config/load-modules0.2251126,9840
config/load-modules-declaration0.03381157,4320
mage::app::init::apply_db_schema_updates0.073013,839,0643,670,016
DISPATCH EVENT:resource_get_tablename0.0003323,9680
config/load-db0.16091117,264786,432
mage::app::init::stores0.011611,275,472786,432
mage::app::init_front_controller0.00511390,808524,288
mage::app::init_front_controller::collect_routers0.00321226,016262,144
DISPATCH EVENT:controller_front_init_routers0.00151145,048262,144
OBSERVER: cms0.0003121,176262,144
OBSERVER: mstcore0.0003126,3040
OBSERVER: landingpage0.0004124,8400
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.00091101,8560
mage::dispatch::db_url_rewrite0.0015156,8800
mage::dispatch::routers_match0.4615100
mage::dispatch::controller::action::predispatch0.091413,487,9203,407,872
CORE::create_object_of::Mage_Core_Model_Layout0.00231105,8480
CORE::create_object_of::Mage_Core_Model_Layout_Update0.001013,0640
CORE::create_object_of::Mage_Core_Model_Session0.0014158,7200
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00351286,3200
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.05431275,632786,432
Mage_Core_Model_Design_Package::getFilename0.00886874,7120
DISPATCH EVENT:controller_action_predispatch0.025312,333,2001,572,864
OBSERVER: xmlconnect0.00341354,0480
CORE::create_object_of::Mage_XmlConnect_Model_Observer0.00291314,6960
OBSERVER: aw_points_global_controller_predispatch0.00561754,152524,288
OBSERVER: pslogin_observer0.00171162,728262,144
OBSERVER: log0.00771279,048262,144
CORE::create_object_of::Mage_Log_Model_Visitor0.0008155,6320
OBSERVER: pagecache0.0007138,9440
OBSERVER: persistent0.00264335,832262,144
OBSERVER: persistent_session0.0005144,4560
OBSERVER: persistent_quote0.00141193,856262,144
CORE::create_object_of::Mage_Customer_Model_Session0.0007197,456262,144
OBSERVER: aw_points_front_controller_predispatch0.0008186,7360
OBSERVER: hooya_core_controller_action_predispatch0.0006156,6880
mage::dispatch::controller::action::cms_page_view0.2622100
DISPATCH EVENT:controller_action_layout_load_before0.0007151,7520
OBSERVER: customer_is_logged_in_observer0.0005147,4240
mage::dispatch::controller::action::cms_page_view::layout_load0.09651144,384262,144
layout/package_update: default0.0885184,560262,144
DISPATCH EVENT:core_layout_update_updates_get_after0.0013155,6640
OBSERVER: aw_onestepcheckout_core_layout_update_updates_get_after0.0012152,4880
layout/db_update: default0.1677100
layout/db_update: cms_page0.1655100
layout/db_update: STORE_default0.1646100
layout/db_update: THEME_frontend_default_custom0.1636100
layout/db_update: cms_page_view0.1626100
layout/db_update: page_help_columns0.1615100
layout/db_update: customer_logged_out0.1605100
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.073518,684,9448,650,752
BLOCK: formkey0.00101114,224262,144
DISPATCH EVENT:core_block_abstract_prepare_layout_before0.0006653,6320
DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0004653,6000
DISPATCH EVENT:core_layout_block_create_after0.0027656,6880
OBSERVER: aw_onestepcheckout_core_layout_block_create_after0.0009659,5920
BLOCK: root0.0014195,7600
BLOCK: head0.00101151,2800
BLOCK ACTION: head -> addItem0.0001917,4160
BLOCK ACTION: head -> addCss0.00032641,8960
BLOCK ACTION: head -> addJs0.00011422,3920
BLOCK: js_cookies0.0006174,376262,144
BLOCK: after_body_start0.00071126,9600
BLOCK: global_notices0.0005171,704262,144
BLOCK: header0.00081159,1120
BLOCK: top.links0.00081101,6000
BLOCK: store_language0.0007195,320262,144
BLOCK: catalog.topnav0.00171202,776262,144
BLOCK: top.container0.0006172,2720
BLOCK: welcome0.00071146,1680
BLOCK: pop_customer_form_login0.00161180,048262,144
BLOCK: bannerslider0.00121184,024262,144
BLOCK: homemenu0.0007187,6240
BLOCK: bestsellers0.0005174,8800
BLOCK: breadcrumbs0.0007190,720262,144
BLOCK: global_messages0.00121138,0560
BLOCK: footer0.00081118,272262,144
BLOCK: global_cookie_notice0.0007173,2080
BLOCK: core_profiler0.0006172,5040
BLOCK ACTION: top.links -> addLink0.0012268,088262,144
CORE::create_object_of::Hooya_Core_Model_Url0.00043220,8560
BLOCK: cms_footer_links0.0005165,8400
BLOCK: catalog.compare.sidebar0.00171346,816262,144
BLOCK ACTION: footer_links -> addLink0.00405275,592262,144
BLOCK: catalog_product_price_template0.0006162,7920
BLOCK: return_link0.00111157,384262,144
BLOCK: checkout_cart_link0.0006180,6400
BLOCK ACTION: checkout_cart_link -> addCartLink0.00351337,080524,288
BLOCK: cart_sidebar0.00151211,7600
BLOCK: checkout.cart.topbar0.0004176,880262,144
BLOCK: paypal.partner.top_cart.shortcut0.00241370,792262,144
BLOCK: right.poll0.00131176,264262,144
BLOCK: tags_popular0.0007183,4240
BLOCK: left.reports.product.viewed0.00101201,456262,144
BLOCK: right.reports.product.compared0.0006195,9360
BLOCK: google_analytics0.0008195,808262,144
BLOCK: wishlist_link0.0006187,2960
BLOCK: wishlist_sidebar0.00121244,856262,144
BLOCK: paypaluk.partner.top_cart.shortcut0.0006170,9200
BLOCK: head_rss0.00081101,384262,144
BLOCK: checkout.cart.sidebar.points0.016812,035,5921,835,008
CORE::create_object_of::Mage_Sales_Model_Quote0.0005151,1120
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.00301234,904262,144
EAV: Mage_Eav_Model_Config::getEntityType0.00191118,4000
CORE::create_object_of::Mage_Sales_Model_Quote_Item0.0004118,0000
BLOCK: points.header0.0004170,888262,144
BLOCK: facebook_ads_extension.head0.00151235,240262,144
BLOCK: facebook_ads_extension.addtocart0.0006181,3920
BLOCK: feedexport_js0.0004170,6320
BLOCK: pslogin_general0.0005175,976262,144
BLOCK: pslogin.customer.form.pop.login.buttons0.0005179,8160
BLOCK: cms_page0.00191103,952262,144
BLOCK: sale.reorder.sidebar0.0007193,8560
mage::dispatch::controller::action::cms_page_view::layout_render0.0836100
DISPATCH EVENT:core_block_abstract_to_html_before0.0001161,5120
frontend/default/custom/template/page/help.phtml0.08071967,5361,048,576
frontend/default/custom/template/page/html/head.phtml0.06251503,448524,288
Mage_Core_Model_Design_Package::getSkinUrl0.03464448,9280
DISPATCH EVENT:core_block_abstract_to_html_after0.0002151,2080
frontend/default/custom/template/directory/js/optional_zip_countries.phtml0.00151104,3680
frontend/default/custom/template/page/html/header.phtml0.0024167,728262,144
CORE::create_object_of::Mage_Widget_Model_Template_Filter0.0006197,056262,144
frontend/default/custom/template/page/html/footer.phtml0.001518,1520