contact-us

1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

[profiler]
Memory usage: real: 23592960, emalloc: 23055624,21.99M
Code ProfilerTimeCntEmallocRealMem
mage0.8429100
mage::app::init::system_config0.0017180,5920
CORE::create_object_of::Mage_Core_Model_Cache0.00411373,232524,288
config/load-modules0.2147126,992262,144
config/load-modules-declaration0.03761157,432262,144
mage::app::init::apply_db_schema_updates0.062013,814,4643,670,016
DISPATCH EVENT:resource_get_tablename0.0004323,9680
config/load-db0.10601112,048524,288
mage::app::init::stores0.017311,201,744786,432
mage::app::init_front_controller0.00651385,648262,144
mage::app::init_front_controller::collect_routers0.00421223,2320
DISPATCH EVENT:controller_front_init_routers0.00171142,952262,144
OBSERVER: cms0.0004120,6320
OBSERVER: mstcore0.0003125,4080
OBSERVER: landingpage0.0004124,1680
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.00101101,0080
mage::dispatch::db_url_rewrite0.0016156,8320
mage::dispatch::routers_match0.3854100
mage::dispatch::controller::action::predispatch0.106713,200,2323,145,728
CORE::create_object_of::Mage_Core_Model_Layout0.00201105,6000
CORE::create_object_of::Mage_Core_Model_Session0.0014157,216262,144
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00331283,520262,144
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.06251274,376786,432
Mage_Core_Model_Design_Package::getFilename0.00996874,712262,144
DISPATCH EVENT:controller_action_predispatch0.035612,311,8081,572,864
OBSERVER: xmlconnect0.00311351,5280
CORE::create_object_of::Mage_XmlConnect_Model_Observer0.00241312,9120
OBSERVER: aw_points_global_controller_predispatch0.00571749,112524,288
OBSERVER: pslogin_observer0.00161159,920262,144
OBSERVER: log0.01501277,216262,144
CORE::create_object_of::Mage_Log_Model_Visitor0.0007155,2240
OBSERVER: pagecache0.0016138,2080
OBSERVER: persistent0.00374331,744262,144
OBSERVER: persistent_session0.0006144,1120
OBSERVER: persistent_quote0.00221192,320262,144
CORE::create_object_of::Mage_Customer_Model_Session0.0014197,320262,144
OBSERVER: aw_points_front_controller_predispatch0.0010186,4240
OBSERVER: hooya_core_controller_action_predispatch0.0007154,5120
mage::dispatch::controller::action::cms_page_view0.2724100
DISPATCH EVENT:controller_action_layout_load_before0.0008151,6880
OBSERVER: customer_is_logged_in_observer0.0006147,3600
mage::dispatch::controller::action::cms_page_view::layout_load0.09801143,336262,144
layout/package_update: default0.0890183,600262,144
DISPATCH EVENT:core_layout_update_updates_get_after0.0012154,7040
OBSERVER: aw_onestepcheckout_core_layout_update_updates_get_after0.0011151,5280
layout/db_update: default0.1772100
layout/db_update: cms_page0.1750100
layout/db_update: STORE_default0.1740100
layout/db_update: THEME_frontend_default_custom0.1726100
layout/db_update: cms_page_view0.1716100
layout/db_update: page_help_columns0.1705100
layout/db_update: customer_logged_out0.1693100
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.090718,636,7128,650,752
BLOCK: formkey0.00111113,784262,144
DISPATCH EVENT:core_block_abstract_prepare_layout_before0.0007653,6240
DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0006653,6080
DISPATCH EVENT:core_layout_block_create_after0.0040656,6560
OBSERVER: aw_onestepcheckout_core_layout_block_create_after0.0011659,6320
BLOCK: root0.0016195,4400
BLOCK: head0.00131149,9360
BLOCK ACTION: head -> addItem0.0001917,4080
BLOCK ACTION: head -> addCss0.00032641,8880
BLOCK ACTION: head -> addJs0.00011422,3920
BLOCK: js_cookies0.0006173,968262,144
BLOCK: after_body_start0.00081126,6080
BLOCK: global_notices0.0007171,496262,144
BLOCK: header0.00091158,6000
BLOCK: top.links0.00091101,3520
BLOCK: store_language0.0008194,904262,144
BLOCK: catalog.topnav0.00291202,048262,144
BLOCK: top.container0.0015172,1040
BLOCK: welcome0.00101145,6240
BLOCK: pop_customer_form_login0.00231178,208262,144
BLOCK: bannerslider0.00161182,864262,144
BLOCK: homemenu0.0012187,2720
BLOCK: bestsellers0.0008174,5360
BLOCK: breadcrumbs0.0008190,400262,144
BLOCK: global_messages0.00151135,4320
BLOCK: footer0.00101117,888262,144
BLOCK: global_cookie_notice0.0007172,9440
BLOCK: core_profiler0.0007172,3440
BLOCK ACTION: top.links -> addLink0.0013267,640262,144
CORE::create_object_of::Hooya_Core_Model_Url0.00053220,8560
BLOCK: cms_footer_links0.0006165,5680
BLOCK: catalog.compare.sidebar0.00221345,352262,144
BLOCK ACTION: footer_links -> addLink0.00555272,184262,144
BLOCK: catalog_product_price_template0.0008162,6160
BLOCK: return_link0.00151156,832262,144
BLOCK: checkout_cart_link0.0008180,4080
BLOCK ACTION: checkout_cart_link -> addCartLink0.00391332,848262,144
BLOCK: cart_sidebar0.00141210,9920
BLOCK: checkout.cart.topbar0.0005176,656262,144
BLOCK: paypal.partner.top_cart.shortcut0.00251370,032262,144
BLOCK: right.poll0.00191175,568262,144
BLOCK: tags_popular0.0008181,0400
BLOCK: left.reports.product.viewed0.00121200,792262,144
BLOCK: right.reports.product.compared0.0008197,7440
BLOCK: google_analytics0.0011194,8560
BLOCK: wishlist_link0.0007187,016262,144
BLOCK: wishlist_sidebar0.00161243,960262,144
BLOCK: paypaluk.partner.top_cart.shortcut0.0008170,6960
BLOCK: head_rss0.00111100,880262,144
BLOCK: checkout.cart.sidebar.points0.019512,021,4401,835,008
CORE::create_object_of::Mage_Sales_Model_Quote0.0006149,5360
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.00301234,424524,288
EAV: Mage_Eav_Model_Config::getEntityType0.00191117,952524,288
CORE::create_object_of::Mage_Sales_Model_Quote_Item0.0004117,5440
BLOCK: points.header0.0005170,664262,144
BLOCK: facebook_ads_extension.head0.00161234,2080
BLOCK: facebook_ads_extension.addtocart0.0007181,056262,144
BLOCK: feedexport_js0.0004170,3680
BLOCK: pslogin_general0.0005175,5120
BLOCK: pslogin.customer.form.pop.login.buttons0.0006179,592262,144
BLOCK: cms_page0.00211103,2960
BLOCK: sale.reorder.sidebar0.0008193,448262,144
mage::dispatch::controller::action::cms_page_view::layout_render0.0770100
DISPATCH EVENT:core_block_abstract_to_html_before0.0001161,5120
frontend/default/custom/template/page/help.phtml0.07401962,0081,048,576
frontend/default/custom/template/page/html/head.phtml0.05501499,448524,288
Mage_Core_Model_Design_Package::getSkinUrl0.02784448,928262,144
DISPATCH EVENT:core_block_abstract_to_html_after0.0002151,2080
frontend/default/custom/template/directory/js/optional_zip_countries.phtml0.00161103,2480
frontend/default/custom/template/page/html/header.phtml0.0026167,608262,144
CORE::create_object_of::Mage_Widget_Model_Template_Filter0.0006196,4800
frontend/default/custom/template/page/html/footer.phtml0.001518,1600