contact-us

1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

[profiler]
Memory usage: real: 23330816, emalloc: 23081248,22.01M
Code ProfilerTimeCntEmallocRealMem
mage0.7325100
mage::app::init::system_config0.0016180,6240
CORE::create_object_of::Mage_Core_Model_Cache0.00401373,224524,288
config/load-modules0.1814126,984262,144
config/load-modules-declaration0.03161157,432262,144
mage::app::init::apply_db_schema_updates0.056113,814,5123,670,016
DISPATCH EVENT:resource_get_tablename0.0004323,9680
config/load-db0.08731112,048524,288
mage::app::init::stores0.011811,201,512786,432
mage::app::init_front_controller0.00531387,000262,144
mage::app::init_front_controller::collect_routers0.00321223,2960
DISPATCH EVENT:controller_front_init_routers0.00161143,192262,144
OBSERVER: cms0.0003120,7040
OBSERVER: mstcore0.0003125,4480
OBSERVER: landingpage0.0004124,2800
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.00091100,9920
mage::dispatch::db_url_rewrite0.0015156,8880
mage::dispatch::routers_match0.3476100
mage::dispatch::controller::action::predispatch0.096513,202,2883,145,728
CORE::create_object_of::Mage_Core_Model_Layout0.00191105,5840
CORE::create_object_of::Mage_Core_Model_Session0.0015157,2960
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00331283,528262,144
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.05401274,360786,432
Mage_Core_Model_Design_Package::getFilename0.00906874,7120
DISPATCH EVENT:controller_action_predispatch0.034212,313,1041,572,864
OBSERVER: xmlconnect0.00281351,6720
CORE::create_object_of::Mage_XmlConnect_Model_Observer0.00231312,9760
OBSERVER: aw_points_global_controller_predispatch0.00521749,136524,288
OBSERVER: pslogin_observer0.00161160,200262,144
OBSERVER: log0.01701277,336262,144
CORE::create_object_of::Mage_Log_Model_Visitor0.0007155,2640
OBSERVER: pagecache0.0008138,1840
OBSERVER: persistent0.00294331,720262,144
OBSERVER: persistent_session0.0006144,1120
OBSERVER: persistent_quote0.00151193,128262,144
CORE::create_object_of::Mage_Customer_Model_Session0.0008197,368262,144
OBSERVER: aw_points_front_controller_predispatch0.0008186,4080
OBSERVER: hooya_core_controller_action_predispatch0.0006154,4960
mage::dispatch::controller::action::cms_page_view0.2456100
DISPATCH EVENT:controller_action_layout_load_before0.0008151,7200
OBSERVER: customer_is_logged_in_observer0.0006147,3920
mage::dispatch::controller::action::cms_page_view::layout_load0.08921143,424262,144
layout/package_update: default0.0814183,704262,144
DISPATCH EVENT:core_layout_update_updates_get_after0.0014154,808262,144
OBSERVER: aw_onestepcheckout_core_layout_update_updates_get_after0.0013151,632262,144
layout/db_update: default0.1596100
layout/db_update: cms_page0.1576100
layout/db_update: STORE_default0.1566100
layout/db_update: THEME_frontend_default_custom0.1557100
layout/db_update: cms_page_view0.1548100
layout/db_update: page_help_columns0.1537100
layout/db_update: customer_logged_out0.1526100
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.077218,640,6648,650,752
BLOCK: formkey0.00111113,784262,144
DISPATCH EVENT:core_block_abstract_prepare_layout_before0.0007653,6240
DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0004653,6240
DISPATCH EVENT:core_layout_block_create_after0.0029656,672262,144
OBSERVER: aw_onestepcheckout_core_layout_block_create_after0.0009659,6320
BLOCK: root0.0014195,4560
BLOCK: head0.00121149,952262,144
BLOCK ACTION: head -> addItem0.0001917,4080
BLOCK ACTION: head -> addCss0.00032641,8880
BLOCK ACTION: head -> addJs0.00021422,3920
BLOCK: js_cookies0.0006173,9680
BLOCK: after_body_start0.00091126,6080
BLOCK: global_notices0.0007171,504262,144
BLOCK: header0.00091158,6160
BLOCK: top.links0.00101101,368262,144
BLOCK: store_language0.0008194,9520
BLOCK: catalog.topnav0.00191202,104262,144
BLOCK: top.container0.0007172,0960
BLOCK: welcome0.00081145,624262,144
BLOCK: pop_customer_form_login0.00181178,2320
BLOCK: bannerslider0.00131182,904262,144
BLOCK: homemenu0.0007187,2720
BLOCK: bestsellers0.0006174,544262,144
BLOCK: breadcrumbs0.0008190,3840
BLOCK: global_messages0.00131137,1840
BLOCK: footer0.00091117,856262,144
BLOCK: global_cookie_notice0.0006172,9440
BLOCK: core_profiler0.0006172,3440
BLOCK ACTION: top.links -> addLink0.0012267,7280
CORE::create_object_of::Hooya_Core_Model_Url0.00053220,8560
BLOCK: cms_footer_links0.0006165,5680
BLOCK: catalog.compare.sidebar0.00181345,336262,144
BLOCK ACTION: footer_links -> addLink0.00415272,176262,144
BLOCK: catalog_product_price_template0.0006162,6000
BLOCK: return_link0.00111156,816262,144
BLOCK: checkout_cart_link0.0006180,4080
BLOCK ACTION: checkout_cart_link -> addCartLink0.00361333,864524,288
BLOCK: cart_sidebar0.00131210,9840
BLOCK: checkout.cart.topbar0.0005176,656262,144
BLOCK: paypal.partner.top_cart.shortcut0.00241369,976262,144
BLOCK: right.poll0.00131175,528262,144
BLOCK: tags_popular0.0007183,1120
BLOCK: left.reports.product.viewed0.00101200,808262,144
BLOCK: right.reports.product.compared0.0006195,6960
BLOCK: google_analytics0.0007194,880262,144
BLOCK: wishlist_link0.0006187,0080
BLOCK: wishlist_sidebar0.00121243,936262,144
BLOCK: paypaluk.partner.top_cart.shortcut0.0005170,6960
BLOCK: head_rss0.00091100,872262,144
BLOCK: checkout.cart.sidebar.points0.017912,022,3201,835,008
CORE::create_object_of::Mage_Sales_Model_Quote0.0005149,6640
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.00291234,328262,144
EAV: Mage_Eav_Model_Config::getEntityType0.00181117,9360
CORE::create_object_of::Mage_Sales_Model_Quote_Item0.0004117,544262,144
BLOCK: points.header0.0005170,680262,144
BLOCK: facebook_ads_extension.head0.00151234,240262,144
BLOCK: facebook_ads_extension.addtocart0.0007181,1200
BLOCK: feedexport_js0.0005170,3680
BLOCK: pslogin_general0.0005175,5120
BLOCK: pslogin.customer.form.pop.login.buttons0.0005179,600262,144
BLOCK: cms_page0.00191103,296262,144
BLOCK: sale.reorder.sidebar0.0007193,4880
mage::dispatch::controller::action::cms_page_view::layout_render0.0741100
DISPATCH EVENT:core_block_abstract_to_html_before0.0001161,5120
frontend/default/custom/template/page/help.phtml0.07131962,1361,048,576
frontend/default/custom/template/page/html/head.phtml0.05311499,544524,288
Mage_Core_Model_Design_Package::getSkinUrl0.02714448,9280
DISPATCH EVENT:core_block_abstract_to_html_after0.0001151,2080
frontend/default/custom/template/directory/js/optional_zip_countries.phtml0.00151103,2560
frontend/default/custom/template/page/html/header.phtml0.0024167,576262,144
CORE::create_object_of::Mage_Widget_Model_Template_Filter0.0006196,4960
frontend/default/custom/template/page/html/footer.phtml0.001618,1600