contact-us

1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

[profiler]
Memory usage: real: 24903680, emalloc: 24294656,23.17M
Code ProfilerTimeCntEmallocRealMem
mage0.7166100
mage::app::init::system_config0.0017180,8960
CORE::create_object_of::Mage_Core_Model_Cache0.00721608,3601,048,576
config/load-modules0.1840126,9680
config/load-modules-declaration0.03341157,4320
mage::app::init::apply_db_schema_updates0.051514,048,2723,670,016
DISPATCH EVENT:resource_get_tablename0.0003323,9680
config/load-db0.08311117,592786,432
mage::app::init::stores0.011611,280,776786,432
mage::app::init_front_controller0.00521392,400262,144
mage::app::init_front_controller::collect_routers0.00321226,3440
DISPATCH EVENT:controller_front_init_routers0.00151146,216262,144
OBSERVER: cms0.0003121,1760
OBSERVER: mstcore0.0003127,4480
OBSERVER: landingpage0.0004124,8640
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.00091102,8240
mage::dispatch::db_url_rewrite0.0017156,9120
mage::dispatch::routers_match0.3318100
mage::dispatch::controller::action::predispatch0.094013,500,7683,407,872
CORE::create_object_of::Mage_Core_Model_Layout0.00191105,8000
CORE::create_object_of::Mage_Core_Model_Session0.0013158,6800
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00361287,2320
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.05181275,808786,432
Mage_Core_Model_Design_Package::getFilename0.00806874,7120
DISPATCH EVENT:controller_action_predispatch0.031212,345,0241,572,864
OBSERVER: xmlconnect0.00271355,9120
CORE::create_object_of::Mage_XmlConnect_Model_Observer0.00221316,5520
OBSERVER: aw_points_global_controller_predispatch0.00511758,744262,144
OBSERVER: pslogin_observer0.00161163,472262,144
OBSERVER: log0.01441280,032262,144
CORE::create_object_of::Mage_Log_Model_Visitor0.0007155,624262,144
OBSERVER: pagecache0.0007138,9040
OBSERVER: persistent0.00264337,344262,144
OBSERVER: persistent_session0.0006144,5200
OBSERVER: persistent_quote0.00151196,120262,144
CORE::create_object_of::Mage_Customer_Model_Session0.0008199,0640
OBSERVER: aw_points_front_controller_predispatch0.0009186,7280
OBSERVER: hooya_core_controller_action_predispatch0.0006156,536262,144
mage::dispatch::controller::action::cms_page_view0.2322100
DISPATCH EVENT:controller_action_layout_load_before0.0007152,2640
OBSERVER: customer_is_logged_in_observer0.0005147,9360
mage::dispatch::controller::action::cms_page_view::layout_load0.08401144,480524,288
layout/package_update: default0.0765184,688262,144
DISPATCH EVENT:core_layout_update_updates_get_after0.0011155,792262,144
OBSERVER: aw_onestepcheckout_core_layout_update_updates_get_after0.0010152,6000
layout/db_update: default0.1514100
layout/db_update: cms_page0.1494100
layout/db_update: STORE_default0.1484100
layout/db_update: THEME_frontend_default_custom0.1475100
layout/db_update: cms_page_view0.1466100
layout/db_update: page_help_columns0.1456100
layout/db_update: customer_logged_out0.1446100
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.072318,714,8168,388,608
BLOCK: formkey0.00111114,2320
DISPATCH EVENT:core_block_abstract_prepare_layout_before0.0005653,6080
DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0004653,6000
DISPATCH EVENT:core_layout_block_create_after0.0027656,6880
OBSERVER: aw_onestepcheckout_core_layout_block_create_after0.0008659,6000
BLOCK: root0.0014195,7520
BLOCK: head0.00101151,208262,144
BLOCK ACTION: head -> addItem0.0001917,4160
BLOCK ACTION: head -> addCss0.00032641,8960
BLOCK ACTION: head -> addJs0.00011422,3920
BLOCK: js_cookies0.0005174,3760
BLOCK: after_body_start0.00071126,960262,144
BLOCK: global_notices0.0005171,7040
BLOCK: header0.00081159,1600
BLOCK: top.links0.00081101,640262,144
BLOCK: store_language0.0007195,3200
BLOCK: catalog.topnav0.00171202,872262,144
BLOCK: top.container0.0006172,2560
BLOCK: welcome0.00071146,184262,144
BLOCK: pop_customer_form_login0.00161180,616262,144
BLOCK: bannerslider0.00121184,7520
BLOCK: homemenu0.0007188,024262,144
BLOCK: bestsellers0.0005174,9280
BLOCK: breadcrumbs0.0007190,8160
BLOCK: global_messages0.00131138,120262,144
BLOCK: footer0.00081119,0080
BLOCK: global_cookie_notice0.0006173,192262,144
BLOCK: core_profiler0.0006172,5040
BLOCK ACTION: top.links -> addLink0.0012267,9360
CORE::create_object_of::Hooya_Core_Model_Url0.00043220,8560
BLOCK: cms_footer_links0.0005165,8400
BLOCK: catalog.compare.sidebar0.00171347,312524,288
BLOCK ACTION: footer_links -> addLink0.00415276,3840
BLOCK: catalog_product_price_template0.0005162,7920
BLOCK: return_link0.00111157,3760
BLOCK: checkout_cart_link0.0006180,656262,144
BLOCK ACTION: checkout_cart_link -> addCartLink0.00341337,944262,144
BLOCK: cart_sidebar0.00121212,120262,144
BLOCK: checkout.cart.topbar0.0004176,8800
BLOCK: paypal.partner.top_cart.shortcut0.00231373,256524,288
BLOCK: right.poll0.00121177,1440
BLOCK: tags_popular0.0006181,352262,144
BLOCK: left.reports.product.viewed0.00101201,8080
BLOCK: right.reports.product.compared0.0006195,976262,144
BLOCK: google_analytics0.0007195,8320
BLOCK: wishlist_link0.0006187,3440
BLOCK: wishlist_sidebar0.00121245,368262,144
BLOCK: paypaluk.partner.top_cart.shortcut0.0005170,920262,144
BLOCK: head_rss0.00081101,5280
BLOCK: checkout.cart.sidebar.points0.016812,057,5762,097,152
CORE::create_object_of::Mage_Sales_Model_Quote0.0004151,2160
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.00291239,480262,144
EAV: Mage_Eav_Model_Config::getEntityType0.00181120,152262,144
CORE::create_object_of::Mage_Sales_Model_Quote_Item0.0004118,0560
BLOCK: points.header0.0004170,8720
BLOCK: facebook_ads_extension.head0.00151235,464262,144
BLOCK: facebook_ads_extension.addtocart0.0006181,3920
BLOCK: feedexport_js0.0004170,632262,144
BLOCK: pslogin_general0.0005175,9600
BLOCK: pslogin.customer.form.pop.login.buttons0.0005179,8560
BLOCK: cms_page0.00181103,976262,144
BLOCK: sale.reorder.sidebar0.0007193,9760
mage::dispatch::controller::action::cms_page_view::layout_render0.0710100
DISPATCH EVENT:core_block_abstract_to_html_before0.0001161,5120
frontend/default/custom/template/page/help.phtml0.06831973,3521,048,576
frontend/default/custom/template/page/html/head.phtml0.05071506,760524,288
Mage_Core_Model_Design_Package::getSkinUrl0.02554448,9280
DISPATCH EVENT:core_block_abstract_to_html_after0.0002151,2080
frontend/default/custom/template/directory/js/optional_zip_countries.phtml0.00141104,720262,144
frontend/default/custom/template/page/html/header.phtml0.0023168,5840
CORE::create_object_of::Mage_Widget_Model_Template_Filter0.0006198,7840
frontend/default/custom/template/page/html/footer.phtml0.001518,0800