Our Guarantee

We expect our customers to be satisfied with our products and services. Your complete satisfaction is important to us. If you are not satisfied or need any help regarding to our products, the first thing that we invite you to do is to contact us via email (service@Giantexer.com). We are glad to spend that time solving your problems.

We offer a 30-day return guarantee:

Giantex has built our reputation by offering customers the best products and the cheapest prices. Every purchase you make is 100% guaranteed. You may return most new, unopened items sold and fulfilled by Amazon

within 30 days of delivery for a full refund. During the holidays, items shipped by us between November 1st and December 31st can be returned until January 31st. Usually you can get you refund in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Learn more about Return Policy please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you to be our lifelong customer.

We guarantee you a quick response:

We understand our customers want to hear from us as soon as possible. You don't want to wait for days for our responses. Our customer service team pledges to you that we answer your inquiries quickly within one working day, not later than two working days. You'll be pleased with our rapid response.

We guarantee your privacy will be respected:

We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.